frequently asked questions

Where can I buy Lucy Jane Ceramics?

You can buy our products via our online store, or keep an eye out for updates about markets that we’ll be at.



Are all your products handmade?

Yes. Everything on our site is handmade by me, Lucy Jane. I currently work out of a shared studio space but I'm hoping to have my own studio soon!



I bought several of the same items but they don’t look exactly the same. Why is this?

Every one of our items is handmade and unique. This means there may be variations in the size, glaze and colour of the items. This is the beauty of buying handmade!



How best should I care for my Lucy Jane Ceramics items?

All of our items are dishwasher and microwave safe, but we recommend that you handwash them to prolong their life and keep them looking fresh.



What are your shipping rates?

Shipping within Australia is a flat rate of $13. International delivery is calculated at checkout depending on the size, weight and shipping destination. Shipping costs will generally be between AU$20-$50, but could be higher. You may have a limit to what you are able to import to your country before you are required to pay duties or additional taxes, so please check this information with your customs office before placing your order. Lucy Jane Ceramics is not responsible for any customs or import taxes that may apply, or for any delays caused as a result of customs.



Do you deliver internationally?

Yes we do. While we try to keep our products as light as possible, ceramics can be heavy and bulky. As such, international delivery is calculated at checkout depending on the size, weight and shipping destination. Shipping costs will generally be between AU$20-$50, but could be higher. Please note, you may also have a limit to what you are able to import to your country before you are required to pay duties or additional taxes, so please check this information with your customs office before placing your order. Lucy Jane Ceramics is not responsible for any customs or import taxes that may apply, or for any delays caused as a result of customs. Please allow 15-20 business days for international delivery.



How long does delivery take?

For orders within Australia, please allow up to 10 business days for your items to arrive once your order is processed. For international delivery, please allow 15-20 business days for your order to arrive.



What payments do you accept?

We accept Visa, Mastercard and Paypal payments.



What if my item arrives damaged?

Special care is taken to ensure that your order is in good condition and is carefully packaged to ensure its safe delivery. However, ceramics are delicate and accidents do happen in transit. If your item is damaged when it arrives, please contact us with images and a brief description of the damage within 48 hours of the parcel arriving so that we can discuss options for a replacement or refund.



What is your returns policy?

We don’t accept returns or exchanges for change of mind purchases or for damage after use. If your order arrives and it is damaged, please send photos and a brief description of the damage to us within 48 hours of receiving your order to discuss a replacement or refund.



Can I collect my order in person rather than have it delivered?

If you live locally to Sydney and would like to pick up from Randwick, please contact me to let me know and I’ll be happy to refund your shipping costs and arrange a time to collect. Please bring the confirmation of your order to collect your items.



Do you take requests for custom orders?

We would love to discuss your custom requests, so please drop us a line. We’re a very small business so we’ll only agree to custom orders that we feel we are able to truly deliver on - this will depend on what you are after, quantities and timeframes.



Can I be a Lucy Jane Ceramics stockist?

Please do get in touch with more information about the products you are interested in and we’ll follow up with you.



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© 2021, Lucy Jane Ceramics